Refund / Cancellation Policy

We want you to feel confident when booking with us. Below is our straightforward refund policy for all orders and hire items.

Booking Cancellations & Refunds

We understand that plans can change. If you need to cancel your order, here’s how refunds work:

Cancellation Timeframes:

  • More than 14 days before your delivery date
    → Full refund – no questions asked.

  • Within 14 days of delivery
    → 50% refund – a 50% fee applies to cover admin and reservation costs due to potential lost business from other customers who would have booked that date.

  • Within 48 hours of delivery or missed delivery
    → No refund – as the item will already be prepared and scheduled for delivery.

Changes to Bookings

Need to change your delivery date or post box?

  • We offer free booking changes up to 5 days before delivery (subject to availability).

  • If your post box is of a higher value, you’ll simply pay the difference.

How to Request a Refund

Please contact us via post@weddingpostbox.co.uk with your order number and reason for refund. Refunds are processed within 5–7 business days back to your original payment method.

Need Help?

We’re here to assist with any refund, cancellation, or booking issue. Don’t hesitate to contact us — we’re happy to help.

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